Terms and Conditions

Effective date: 3 November 2026. These terms apply to purchases made through larschassis.com. The version agreed for an existing purchase remains applicable to that purchase.

1. Seller and contact details

PaedDr. Rastislav Králik - LARS, a sole trader; business address: SNP 364/64, 018 51 Nová Dubnica, Slovakia. Business identification number (IČO): 37659251. Tax identification number (DIČ): 1044479612. Trade Register: District Office Trenčín, registration number 302-8418.

Email: info@larschassis.com. Telephone: +421 905 200 410. Written complaints and return notices may be sent to the business address above. Contact us if you need practical return instructions; statutory withdrawal does not require prior authorisation.

2. Scope and product information

A consumer is an individual buying outside their trade, business or profession. Mandatory consumer rights apply to consumers. Business purchases are governed by the parties' agreement and applicable law. Entering a business number does not override the actual legal nature of a purchase.

Product pages describe the main characteristics, available variants, compatibility, availability and price. Check your selected variant before ordering and contact us for clarification if needed. This does not limit our responsibility for accurate descriptions and agreed characteristics. A product being displayed on the website does not establish that it may lawfully be supplied to every destination. Applicable restrictions must be satisfied before the relevant order is accepted or fulfilled.

3. Ordering and conclusion of the contract

Add goods to the basket, select the available delivery and payment options and enter your contact and delivery details. You can review and correct the order before submitting it. The checkout shows the total payable, including applicable taxes, delivery and other charges. The final order button indicates an obligation to pay.

Your order is an offer to purchase. The contract is concluded when we accept it, including through an order confirmation communicating acceptance or by beginning fulfilment. A message expressly acknowledging receipt only is not by itself acceptance. Changes to the goods, price or agreed delivery date require your agreement. If we cannot accept an order and have collected payment, we refund it promptly. These provisions do not remove rights under a contract already concluded.

The store operates in English; another contract language may be agreed individually. We retain order records as required by law and provide the applicable terms with order correspondence on a durable medium. You may request a copy by email. An account allows access to available order history; registration is not required where guest checkout is offered.

4. Prices and payment

Prices are in euros. Prices offered to consumers include applicable taxes. Delivery and any additional agreed charges are shown before the order is submitted. Only the payment methods displayed at checkout are offered for the particular order. Follow the payment instructions provided for your selected method, including the reference and due date where applicable. Any deposit or individual payment arrangement must be agreed before it becomes binding. No undisclosed charge is imposed by these terms.

5. Delivery

Available destinations, delivery methods and charges depend on the delivery address and are displayed before ordering. Free shipping applies only under the conditions shown for the particular order. Check the final checkout total; a general promotional threshold does not create an unconditional worldwide free-shipping service.

Unless a different delivery period is expressly agreed, goods are delivered without undue delay and no later than 30 days after the contract is concluded. Any longer manufacturing or preorder period must be clearly agreed for the relevant order. If delivery is late, consumers retain statutory remedies, including cancellation where the legal conditions are met.

For delivery arranged through a transport option offered by us, the risk of accidental loss or damage passes to a consumer on delivery, not simply when a parcel is handed to the carrier. We recommend documenting visible transit damage, but the absence of a carrier report does not by itself remove statutory rights.

For delivery outside the EU, applicable import charges and the person responsible for paying them must be explained before the order is placed, including their amount or method of calculation where required. No term here authorises an unlawful shipment or removes mandatory duties of the seller.

6. Statutory consumer withdrawal: first 14 days

For an ordinary distance purchase of goods, a consumer may withdraw without giving a reason within 14 days after receiving the goods. For goods in one order delivered separately, or goods delivered in several parts, the statutory rules determine when the period begins, generally on receipt of the last item or part.

Send an unambiguous withdrawal notice within the applicable period to info@larschassis.com or the postal address in section 1. You may use the model notice below, but it is optional. Prior approval or an RMA number is not a condition of statutory withdrawal. Merely failing to collect a parcel may not be a clear withdrawal notice.

The online withdrawal function is available at Withdraw from contract. Enter the order details, select the relevant goods and confirm the withdrawal. An acknowledgment of an online notice is to be supplied promptly on a durable medium with the notice and its submission date and time. Email and postal withdrawal remain available if you cannot use the online function.

Send or hand back the goods within 14 days after notifying withdrawal. You bear the direct cost of return where properly informed before ordering, unless we agree to bear it. Any required cost information for goods that cannot normally be returned by post must be provided before purchase.

We refund payments received, including the cost of the least expensive standard original delivery, within 14 days after the withdrawal notice. Unless we offer collection, we may withhold the refund until we receive the goods or evidence of their return, whichever occurs first. We use the original payment method unless you expressly agree otherwise without additional cost. Partial withdrawals are handled in accordance with applicable law.

You may inspect goods as necessary to establish their nature, characteristics and functioning. Any reduction for diminished value is assessed under the law, not by an automatic percentage. No flat restocking fee applies. Original packaging is not a general condition of statutory withdrawal.

A statutory exception may apply to goods genuinely made to individual specifications or clearly personalised. Manufacturing after an order, or selecting a standard size, colour or configuration, does not automatically create such an exception. An applicable exception must be disclosed before ordering and does not remove rights relating to defects.

7. Standard 30-day return policy

For eligible ordinary, non-personalised goods, you may notify us of a return within 30 days after receipt, without a flat restocking fee. During the additional voluntary period on days 15–30, goods must be unused, undamaged, complete and in their original packaging. Genuinely personalised or individually specified goods are excluded from this additional benefit.

Notify us by email or in writing within the 30-day period, then return the goods within 14 days after the notice. For a return made only under this additional voluntary benefit, we refund the price of the returned goods; original delivery charges and return carriage are not refunded, unless agreed otherwise. These additional conditions do not restrict statutory withdrawal, defect remedies or more favourable rights already agreed for a purchase.

8. Defects and complaints

The seller handles statutory defect claims; consumers are not required to deal exclusively with a manufacturer. Contact us using section 1 or the claims page. Identify the purchase and goods, describe the defect and state the remedy requested. An order number or receipt helps, but an original invoice or original packaging is not necessarily the only acceptable proof of purchase.

For new goods, the seller is generally responsible for defects present on delivery which become apparent within two years. Notify a defect within two months after discovering it and within the applicable statutory period. Statutory presumptions and any applicable extension of the liability period following a repair remain effective.

We promptly provide written acknowledgment and a period for remedy. That period must not exceed 30 days unless a longer period is justified by an objective reason outside our control. A refusal of liability is explained in writing. Statutory remedies include repair or replacement and, where legal conditions are met, a proportionate price reduction or termination. Remedies are free of charge and must not cause significant inconvenience; necessary costs are borne as required by law. A minor defect does not necessarily justify termination. Statutory burden-of-proof rules remain unchanged.

Normal wear and damage actually caused by misuse are not by themselves manufacturing defects. General exclusions do not remove responsibility for a genuine defect or deficient instructions. The return-carriage rules for voluntary returns do not override the seller's obligations to bear costs for a valid defect claim.

9. Commercial guarantees

Statutory defect rights are independent of any voluntary commercial guarantee. These terms do not create an additional lifetime guarantee. Any separate guarantee advertised or supplied for your purchase, including a previously advertised LARS limited lifetime guarantee, remains subject to its applicable terms and the law and is not retrospectively reduced by these terms. Contact us for the guarantee statement applicable to your goods. Third-party products are not automatically covered by a LARS commercial guarantee.

10. Accounts and personal data

Keep account details accurate and protect your login. Creating an account does not itself constitute consent to marketing. Personal-data information is available in our Privacy Policy. Necessary order processing is not conditional on marketing consent. Account discounts apply only under their disclosed conditions and do not affect statutory rights.

11. Requests for remedy and dispute resolution

Send a request for remedy to info@larschassis.com. If we reject it or do not reply within 30 days, an eligible consumer may refer the dispute to a competent alternative dispute resolution body, including the Slovak Trade Inspection where it has competence. Current information and submission details: Slovak Trade Inspection — alternative dispute resolution. Other competent bodies are listed by the Slovak Ministry of Economy. Court remedies remain available.

The consumer-protection supervisory authority is the Slovak Trade Inspection, with current regional contacts available at www.soi.sk, subject to the statutory competence of any specialised authority. The discontinued EU ODR platform is not an active route for submitting a new dispute.

12. Applicable law and changes

Slovak law applies without depriving a consumer of mandatory protection afforded by applicable law in their country of habitual residence. Nothing overrides mandatory consumer jurisdiction or conflict-of-law rules. The version supplied when the contract is concluded applies to that order. Later changes do not retrospectively reduce existing rights. Mandatory law prevails over any conflicting provision.

Model withdrawal notice

To: PaedDr. Rastislav Králik - LARS, SNP 364/64, 018 51 Nová Dubnica, Slovakia; info@larschassis.com.

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:

• Goods and quantity:
• Order / contract identification:
• Ordered on / received on:
• Consumer name(s):
• Consumer address(es):
• Email for acknowledgment:
• Date:
• Signature(s), only if submitted on paper:

Delete as appropriate. Use of this form is optional; another unambiguous notice is sufficient.